14 Sep Riveria Backed Results Company / TLK Group acquires USA800
We are pleased to announce that Riveria Backed Results Company (Originally TLK Group), has acquired USA800, an employee-owned call center services business.
NEW YORK, September 12th, 2017 / — Riveria Investment Group, a middle market private equity firm, today announced that its portfolio company, The Results Companies (“Results”), a global business process outsourcing and contact services provider, has completed the acquisition of USA800, an employee-owned call center services business. Terms of the private transaction were not disclosed.
Headquartered in Kansas City, Mo., USA800 has more than 1,500 employees who provide sales, lead generation, inbound customer service and technology support to customers of U.S. consumer, cable television, financial services, healthcare, retail and telecommunications businesses. Founded in 1976, USA800 operates five call centers in Missouri, Kansas and Texas.
Founded in 1990, Results is a Fort Lauderdale, Fla.-based company with more than 18,000 employees in 23 locations globally – including the Philippines and Latin America – who provide customer service, acquisition, enrollment, retention, membership support services and transaction processing for Fortune 500 companies.
One Equity Partners acquired Results and completed a merger with TLK Group in November 2015. Results subsequently completed the acquisition of Corporate Call Center Inc. in June 2016.
About Riveria Investment Group
Riveria Investment Group, headquartered in New York, NY, is a growth focused private equity firm that acquires and invests in middle-market companies based in the United States. Riveria primarily focuses on growing companies with a history of positive operating cash-flows and seeks transactions that present unique investment opportunities in industries experiencing significant growth. Riveria’s private equity efforts emphasize growth and value-added strategies to generate strong returns. Riveria actively engages in the operations of portfolio companies by collaborating with management and implementing executive operating partners to grow its investments. Riveria Investment Group’s website is: www.riveriagroup.com
About The Results Companies
For more than 10 years, The Results Companies has served as a premier global customer experience provider for Fortune 500 companies and has uniquely designed, built and operated award-winning call centers that have set the standard for innovative, customer-focused contact solutions. Results offers a full range of services that include customer service, acquisition, enrollment, retention, membership support services and transaction processing to outbound sales and retention campaigns. Results’ success and proven ability to respond to our Partners’ growth has enabled the expansion of our global footprint to 18,000 employees in 23 locations in the United States, the Philippines and Latin America. The Results Companies’ expertise extends beyond call centers. Results is an expert in people, analytical technologies, brand fulfillment and creating strategic advantages for its Partners. Visit TheResultsCompanies.com to learn more.